Privacy Policy

Last updated: March 2025

I. INTRODUCTION

Penguin Labs ("we," "us" or "our") takes your privacy seriously. This Privacy Policy explains our data protection policy and describes the types of information we may process when you access and/or use the Chat with AI website (the "Website").

When we refer to personal data (or personal information) we mean any information of any kind relating to a natural person who can be identified, directly or indirectly, in particular by reference to such data.

PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY FOR INFORMATION REGARDING THE WAYS YOUR PERSONAL INFORMATION MAY BE PROCESSED. WHEN YOU USE THE WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.

II. INFORMATION WE PROCESS

There are several categories of information that may be processed when you access and/or use the Website.

Functional Information

We ask for and process the following information when you access and/or use the Website. This information is necessary for the adequate performance of the contract between you and us. Without such information it is impossible to provide complete functionality of the Website and perform the requested services.

Authorization data. If you choose to create an account, we will process this data to create your personal account in our system. When you create your account, you will need to set up account credentials (email address) and go through a verification process. To create an account, you can also use the "Sign up with Apple" or "Sign up with Google" buttons available on the Website.
User Content. This includes the text you enter into the message field (Input Text Content), as well as any text generated as Output Text Content by our AI systems. Subject to your compliance with certain rules and restrictions outlined in our Terms of Use, you may dispose of, use, share, or otherwise exploit your Output Content for your own purposes. However, any use of User Content is at your sole risk.
Contact Information. This includes name, e-mail address, as well as any other content included in the email which you may provide when you contact us. We use such information to respond effectively to your inquiry, fulfill your requests, and perform the requested services.
Payment Information. If you choose to purchase a subscription on the Website, payment methods like credit/debit cards and PayPal may be available to you. Payment transactions are processed via third-party payment processors.

Information That Is Processed Automatically

When you access and/or use the Website, some information about your device and your user behavior may be processed automatically. This information is generally non-personal, i.e. it does not, on its own, permit direct association with any specific individual, and we may access it only in aggregated form.

Device Details. When you use a device to access the Website, some details about your device are reported, including device identifiers, which are small data files that uniquely identify your device but not your personality.
Cookies and similar technologies. When you access and/or use the Website, cookies and similar technologies may be used (pixels, web beacons, scripts). A cookie is a text file containing small amounts of information which is downloaded to your device when you access the Website.
Log file information. Log file information is automatically reported each time you make a request to access the Website, including time and date when you start and stop using the Website, and how you interact with the Website.

III. THE PURPOSES OF PROCESSING YOUR PERSONAL DATA

Our mission is to constantly improve the Website and provide you with new experiences. As part of this mission, we use your information for the following purposes:

To make our service available and ensure the efficient operation of the Website.
To improve, test and monitor the effectiveness of our Website.
To communicate with you through newsletters, to respond to you when you contact us, and let you know about our policies and terms.
To prevent fraud and spam, to enforce the law.

We will share your information with third parties only in the ways that are described in this Privacy Policy. We will not rent or sell your personal data to any third parties, but we may share your information from tools like cookies, log files, and device identifiers with third-party organizations that provide automatic data processing technologies for the Website.

We may engage the following third-party service providers in order to provide us with necessary infrastructure for delivery and improvement of our services:

Entity name	Services performed	Entity location
Amazon.com, Inc.	Cloud storage provider	U.S.A.
Amplitude Inc.*	Analytics service provider	U.S.A.
Anthropic, PBC	AI-generated content provider	U.S.A.
Apple, Inc.*	Authorization tool	U.S.A.
Facebook (Meta Platforms, Inc.)	Analytics and marketing service provider	U.S.A.
Fireworks AI (Fireworks AI Inc.)	AI model deployment cloud platform	U.S.A.
Google LLC	Google Analytics, Google Tag Manager, Authorization tool*	U.S.A.
OpenAI, L.L.C.*	AI-generated content provider	U.S.A.
PayPal, Inc. / PayPal (Europe) S.à r.l. et Cie, S.C.A.*	Payment processing service provider	U.S.A. / Luxembourg
Stripe Inc. / Stripe Payments Europe Limited*	Payment processing service provider	U.S.A. / Ireland

* Tagged third-party service providers apply only if you create an account on the Website

V. INTERNATIONAL DATA TRANSFERS

We work in the cross-border area and provide the Website to users around the world. We and third-party organizations that provide automatic data processing technologies for the Website or our third-party partners may transfer processed information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

If you are located in the European Union or other regions with laws governing data processing that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as in your jurisdiction.

VI. HOW LONG WE USE YOUR PERSONAL DATA

We generally retain your personal information for as long as is necessary for performing the functional service of the Website and to comply with our legal obligations. If you no longer want us to use your information that we physically access and store, you can request that we erase your personal information.

However, some data may still be stored for a certain time period if information is necessary to comply with legal obligation (taxation, accounting, audit) or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.

VII. EXERCISING YOUR RIGHTS

Applicable data protection laws give you certain rights regarding your personal information. You have the following rights in relation to your personal information that was collected:

Data Access and Portability. You can request copies of your personal information.
Change or Correct Data. Where you cannot update data by yourself, you have the right to ask to correct, change, update or rectify your data.
Data Retention and Deletion. You have the right to ask to delete all or some of the personal data that is held about you.
Restriction of Processing. Under certain circumstances, you may have the right to limit the ways in which your personal information is used.

To exercise any of the rights described above, you can contact us via email: support@chatwith.ai or our "Contact Us" form available on the Website. Please bear in mind that we ensure the above mentioned rights only with respect to the information that we physically access and store.

VIII. HOW TO OPT OUT

Google Analytics. If you want to opt-out of being tracked by Google Analytics you can install and enable Google Analytics Opt-out Browser Add-on. Additionally, you can manage cookies and/or delete cookies that might have already been set by Google Analytics through your browser settings.

Google Tag Manager. If you want to opt-out of being tracked by Google Tag Manager, you can manage cookies and/or delete cookies that might have already been set by Google Tag Manager through your browser settings.

Bear in mind that if you choose to disable all cookies, this can affect the Website functions, some of the features that make the Website more efficient may not function.

IX. SECURITY

The security of your personal information is highly important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We do our best to protect your personal data, nevertheless, we cannot guarantee its absolute security. In the event that your personal information is compromised as a breach of security, we will promptly notify you in compliance with applicable law.

X. CHILDREN'S PRIVACY

Our Website is not intended for children. Therefore, we do not knowingly or intentionally collect or solicit any personal information from children. No one under the age of 13 is allowed to provide any personal information to the Website.

As a general rule we consider a person under the age of 16 to be regarded as "a child" until we have legal grounds to conclude that a person under 16 should be treated as an adult as per provisions of local data protection rules or based on the parent authorization provided to us directly.

If we learn that we have collected personal information from a child without verification of the holder of parental responsibility, we will erase that information as quickly as possible.

XI. CHANGES TO THE PRIVACY POLICY

This Privacy Policy is updated regularly.

Whenever we change this Privacy Policy, we will post those changes to this Privacy Policy and other places that we consider appropriate. Additional forms of notice of modifications or updates as appropriate under the circumstances may be provided to you.

XII. HOW TO CONTACT US

If you have any questions about this Privacy Policy, please feel free to contact us via email: support@chatwith.ai or our "Contact Us" form available on the Website.